Public institutions are not profit-oriented, but instead have been established to uphold and safeguard the public interest. They operate in a complex setting, having to deal with numerous stakeholders, and still, in many important aspects, managing a public institution is no different from managing other organisations. Just like an enterprise has to address the needs of its customers, a public institution is obliged to keep abreast of the changing expectations of society.

To an increasing extent, modern public institutions draw on the solutions developed in the commercial sector – adapting them to their needs and unique characteristics of their activities – and continue to change to get on board with new trends and expectations from society. The challenges facing public institutions are related to increasing the efficiency of public services and continuous improvement.

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Improving the efficiency and quality of public services
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